Hi, I have two desktop computers I use often. One runs Windows 7 and the other Windows 10. I purchased a licence to use Deeparteffects and installed onto the Windows 7 computer but it does not seem to run the program very well.
I have just installed the program onto my other desktop pc that is running windows 10.
Unfortunately, when I type in my product key it says it’s already activated.
Does this mean I can only use the software on one computer? If so, if I uninstall it from my Windows 7 computer will it then work on my Windows 10 computer?
Not sure if this has been discussed elsewhere or if there is a help file that discusses it. Please provide a link if there is.
One license for one computer is Stone Age and a pain to activate, reactive to go from a laptop to a desktop. I tell my photo club, 2,600 members that if they want to try this software out, get ready for a pain in the neck if you use two computers daily for creating artwork.
Sorry for the late reply from our side, I just noticed your message.
We do have a process that allows you moving your license from one to another device:
Go to our website & log in on your profile.
Under your profile name, there’s a top-down menu with several options, including one called “product key”.
Go to “product key”, de-activate the license (this disconnects it from your current device).
You can then reactivate it on the new device.
If you are encountering any issues, please feel free to reach out to us through our support chat.