Crashes when downloading styles


#1

I’ve used the Android version of Deep Art Effects (DAE) on my Android and it works fine. I thought I’d give it a try on my PC. The program seemed to install fine and runs when I open it. But… When I drag a photo into it, it begins downloading styles and then hangs before it can complete. Only a computer reboot will close it. Not useable at this point.

Anything that can be done to fix this?


#2

We need more information about the device such as CPU, RAM, Operating System.
Do you use Anti-Virus Software or a firewall?


#3

I am running an HP - HPE-500Z PC with 16GB Ram, an AMD Phenom II X4 955 processor which runs at 3.2Ghz and has 4 cores. My OS is Windows 10 Home - 64 bit. I use Norton 360 anti-virus software.

I note that when the program hangs up and I have to use Task Manager to force it closed the program that needs to be closed is labeled - Java Platform SE Binary. Does Deep Art Effects require Java? I recall I uninstalled Java as it was indicated it was being discontinued.

Here’s a screenshot of what I see when it hangs up.
https://photos.app.goo.gl/px6rJEEwFWJ6NLhNA


#4

Anyone? Anyone? Bueller? Anyone? - C’mon guys. No response??


#5

There will be something, interrupting the download. We have seen this behavior on some (a small percentage) of windows 10 machines. I myself am running on Win 10 - 64 bit without a problem. Both CPU and GPU tested.

To help identify the culprit, please disable or exclude the program from AV / Firewall like applications. If that doesn’t help please make a dump of all processes that are still running on your machine, during the time you get a download styles fail. Export that and send it to my colleague Julia at [email protected]