I have been a DAE user for years, starting with my phone, then iPad, and now Mac. Recently version 1.2.7 crashes 99% of the time on my iMac. Works fine on other devices but I need to be able to use my Mac. Any suggestions?
Thank you for letting us know about this
Issues like this might occur due to multiple reasons, so we can’t know what caused it based on the information provided; but you can send us the generated debug. This helps us have a look at what causes the crashes on the customer’s machine.
How to check the generated debug log:
Open Deep Art Effects and select “info” → “about” in the top menu bar.
In the about dialog there is a button called “show debug log”
A new window containing the log will appear. Just press “copy”
I hope this helped
Hi, you asked if this helped. I sent a debug log to you two weeks ago. How do I get help? It still crashes when I am using it. I have the latest version. Do I need to uninstall and reload"?
I thought I saw a second response from you saying you would be looking into the debugging log I sent you in early July. You apologized for the delay. Now I can’t find the email from you. It appears I am not the only one having this issue. Can you please respond and let me know if you are looking into this for me or not? I would greatly appreciate it as I’m still not able to use DAE on my desktop.
I am in a similar situation. I am forced to reduce the size of my source files outside the app and then open them in DAE to avoid the app closing without warning over and over. I wish the app didn’t just disappear and at least said “out of memory” or something.