Hi There!
I just bought a new pc and the Command Line Tool doesn’t allow me to use my license there. I’ve already uninstalled DAE from the old one. Do I need to cancel my subscription and get a new license?
Thanks,
Attila
Hi There!
I just bought a new pc and the Command Line Tool doesn’t allow me to use my license there. I’ve already uninstalled DAE from the old one. Do I need to cancel my subscription and get a new license?
Thanks,
Attila
Hello @Attila
Thanks for your message. The license key cannot be used on two devices at the same time; it needs to be deactivated from the first device. To do that, please follow these steps:
Log in to our website: Login | Deep Art Effects
I hope this has been helpful. Please let me know if you have any other questions.
Best regards,
Camelia
Thank you, Camelia.
It worked very well.
Hi Camelia! What should I do if I click on “cancel subscribtion” before? (I thought it will be cancel next month renewal only, because there was a notice about renewal. But no deactivated option after that). “Pruduct key” and “Purchases” section is empty now, however I can still use licence on my first PC.
artist_4305879261
Hey @ddndae I’d need to take a deeper look at your query. Could you please send us an email to [email protected]? Or you can use the live chat function on our website. Please keep in mind that it might take some time, as we’re a distributed team, and not 24/7 online.
In the email, please provide the following details:
Cheers, Camelia