Registered, purchased app will not open on Mac Monterey 12.4

I purchased software and recenlty installed on Mac Monterey, but the app will not open. i disconnected the previous license on my pc. Here is the link to the report:

Hello @lmbrowder, I tried to open up the document, but I need permission to do so.
To make things simpler: can you copy paste that and send an email to [email protected]?
We will then investigate your issue.
Thank you so much and have a great day.

Warm regards,